Since we are currently waiting for Kevins insurance to kick in in the fall we are self pay for our doctors visits. To make it less of an expense we WERE going to Wide Open Imaging to get our sonogram. Within the past two days they have rescheduled and changed times on us THREE times within a 48hr window. So this morning while getting ready I didn't think to check my phone to see if there were any messages until we almost were walking out the door to go to our appointment since our appointment was at 8:45! How can someone cancel within a half hour of an appointment after it had been previously cancelled and changed three times prior???!!!!
I (in an extremely upset state) called them and immediately am recognized. "Hi, yes Mrs. Brown we are very sorry this has happened. We understand you have been rescheduled numerous times however our next availability is the 20th." Trying to remain calm and not sob on the phone because we have our party planned for the 18th; I 'calmly' state that we have a reveal party planned for the weekend and need the scan done this week. I mentioned how ridiculous their (so called) service had been and how I am at a loss at what to do next because we planned our party based off of the fact that our ultrasound would be done TODAY (or Thursday, like it was initially scheduled.) I am now put on hold (no surprise there).
The 'lovely' managers voice now fills the silence as she states, "our main technicians daughter is in surgery today and our back up technician has plans, I'm sorry for the inconvenience. Now I understand you have a party planned for this weekend and I apologize but you do know that this scan is not to reveal the gender but to get measurements. It is not always 100% guaranteed that you will find out the gender." At this point I'm just overwhelmed and completely appalled by how this company is doing business. I then 'calmly' respond. "Not being able to find out the gender is beside the point. I have been rescheduled on numerous times and was counting on the fact that we were having the scan done this week." She speaks up "Yes I understand that however with planning a reveal party it really is never 100% that you are going find out the gender, as these scans are not for that. You never know the position of the baby and it could prohibit finding out." I speak up "With my son there was no problem in finding out at the twenty week scan, this isn't even about that its the fact that I have been rescheduled on numerous times". The 'lovely' manager speaks again, "Yes but again these scans are not for that I suggest you call the hospital or summit and see if you can get in there this week" she finishes with a 'patting herself on the back kind of tone'.
It is kind of a blur from that point. Basically it ended with me saying I was not scheduling with them again and was calling summit. LUCKILY summit had an appointment open for tomorrow at 7am!
So.....I say ALL that to 'calmly' say.....
DO not EVER use Wide Open Imaging Services, as their 'service' is clearly not any kind of service that credits being a business still worth standing.
(Side note: If any vandalism comes upon said business, you didn't read this.)
-The red rimmed eyed, now relieved, Pregnant Mommy-